Questions &
Answers:
Question #1
How do I make an appointment to have one of
your professional designers come to my home to measure my windows,
show me options, and provide me a quote?
Answer: Simply call our office at (813)
985-2900 or Toll free (877) 717-2900 and speak to one of our well
trained customer service associates. They will be happy to schedule
an appointment for you at a mutually agreed time and date.
Back to Top
Question #2
We recently moved into a new home and all of
our windows are un-covered. Is there any fast yet attractive way to
block out light and provide privacy for my home without using sheets
or newspaper?
Answer: Yes, you actually have several
options. First, some window treatments that we offer can actually
be installed within 48 hours of our measuring. Although most custom
window treatments depending on the style and brand take between one
(1) and ten (10) weeks after design and measurement to be installed,
some are readily available .
Second, you can use temporary shades to block
out the light and provide privacy for your home at a very affordable
price. We stock these shades and if you request, we could install
them as our designer measures your home for permanent window
treatments. Please mention to our customer service associate that
you are interested in temporary shades when you schedule an
appointment.
Back to Top
Question #3
What counties do you provide service to in
Florida?
Answer: We provide service to (but limited to)
Citrus, Hardee, Hernando, Hillsborough, Manatee, Pasco, Pinellas,
Polk, Sarasota, and Sumter County. For service to other counties,
please speak with our Customer Service Department for special
consideration.
Back to Top
Question #4
Does it cost me anything to have one of your
professional designers come to my home to measure my windows, show
me options, and provide me a quote?
Answer: No charge except for the possibility in
Citrus, Hardee, Polk, Sarasota, or Sumter Counties. Depending on
the location a $50.00 charge may apply. Outside of current service
area a fee (trip charge) will apply based on location.
Back to Top
Question #5
Does Coast to Coast Blinds and Shutters
primarily sell one or two brands of blinds and shutters?
Answer: No, Coast to Coast Blinds and Shutters
has selected products from over ten manufacturers to offer to our
clients. We felt that our clients deserved a broader selection and
range of window treatments then any one or two companies could
offer.
Back to Top
Question #6
Who does Coast to Coast Blinds and Shutters use
to install their product?
Answer: Coast to Coast Blinds and Shutters
uses our own professionally trained staff to install window
treatments for our clients. In addition, our staff designs,
measures, provides quotes, and performs warranty service as required
for our clients. We DO NOT use subcontractors.
Back to Top
Question #7
What are the operating hours of your customer
service department?
Answer: The Coast to Coast Blinds and
Shutters’ Customer Service Department is open Monday through
Saturday 9:00 A.M. to 6:00 P.M. Visit our
Contact Us page for more
information.
Back to Top
Question #8
What hours are design & measurement
appointments and installations scheduled on customer sites?
Answer:
Standard appointment times are
scheduled between 9:00 A.M. to 6:00 P.M. Monday through
Saturday. Early Morning, Evening, and Sunday appointments are
available; however, a $50.00 special request fee is applied.
Back to Top
Question #9
How soon can I get an appointment to have my
home measured and speak with a professional designer about the
options available?
Answer: Normally we are scheduling
appointments out one to three days depending on the demand.
However, at times one of our designers may have had a cancelled
appointment or have an open appointment slot the same day you call
our office. Our designers have digital communication connections
with our customer service center, so “on-the-fly” appointment
changes are possible.
Back to Top
Question #10
What warranties do your products or
installation have?
Answer: Coast to Coast Blinds and Shutters
warrants the workmanship of the installation of your product by our
professionally trained staff for One Full Year after completion.
All of our products are warranted by their individual
manufacturers. These warranties range from one year to limited
lifetime depending on the specific product. Most carry a five to
ten year warranty. Warranties do not cover damage caused by abuse,
misuse, neglect, or improper care/cleaning.
Back to Top
Question #11
Is Coast to Coast Blinds and Shutters insured
and bonded?
Answer: Yes, Coast to Coast Blinds and Shutters
and our entire staff are insured and bonded.
Back to Top
